Privacy Policy

All services available on our Store are offered by our Company İL BERNARDO DEĞERLİ MADENLER VE SAN. TİC. LTD. ŞTİ, registered at Molla Fenari Mah. Vezirhan Cad. No:37-39 34440 Çemberlitaş İstanbul, Türkiye , and are operated lawfully by our Company. 

Our Company may collect personal data for various purposes. Under the heading “Protection of Personal Data” on our website, it is stated how and in what manner we collect and process personal data and how and in what manner these data are protected. 

Several personal information pertaining to the members (name and surname, company details, phone number, special day information such as birthday, address or e-mail address, etc.) are collected by our Store due to the nature of the business, through completion of various forms and questionnaires on the Internet or on our Store. 

Our Company may from time to time send campaign information, information on new products, or promotion offers to its customers and members. Our members may make any choice as to receiving or not receiving such information while signing up. Subsequently, they can change this choice in the account information section after logging in, or they can make a notification via the link in the information message they receive.  

Our Company records IP addresses of its members and uses these addresses for identification of the issues concerning the system and rapid solution of any problems or disputes that may arise with regard to the services provided. Such IP addresses may also be used to obtain a general identification of the users and collect comprehensive demographical information.

Our Company undertakes to keep confidential information strictly private and confidential, to consider it as a confidentiality obligation, and to take all necessary measures and due diligence to ensure and maintain confidentiality, and to prevent all and any part of the confidential information from entering the public domain or from unauthorized use or disclosure to a third party.



Our Company prioritizes the security of credit card holders who shop on our shopping sites. Your credit card information is in no way stored in our system. 

In the transactions you will make in a secure environment, no person, institution and organization other than you and the bank that allocates the credit card to you can access your information. The credit card transaction page transmits the card information directly to the bank’s POS system and notifies the result of the transaction to the customer. Credit card information is not transferred through e-mail or similar methods. Credit card information transferred as a result of online transaction is inaccessible even by us.

Once you proceed with the transactions process, there are two matters you need to pay attention to in order to understand that you are on a secure site. One of these is a key or lock symbol at the bottom line of your browser. It shows that you are on a secure webpage, and all your information are protected with encryption. This information is used only depending on the sales transactions process and in line with your instruction. The information pertaining the credit card used during the shopping is conveyed to the bank, to be queried and encrypted by the 128 bit SSL (Secure Sockets Layer) protocol independently of our shopping sites. Shopping is continued if usability of the card is confirmed. Since no information pertaining to the card can be viewed and recorded by us, third parties are prevented from capturing this information in any event.

Reliability of payment/invoice/delivery address details of the orders placed online by credit card is inspected by our Company against Credit Cards Fraud. Therefore, a customer who places an order on our shopping sites for the first time must first confirm the accuracy of their financial and address/telephone information in order for their order to reach the supply and delivery stage.  If necessary, the credit card holder customer or the relevant bank is contacted to check this information.

Only you can access and change the information you have provided while signing up. If you protect your member login information securely, it is not possible for others to access and change this information. To that end, action is taken within the 128-bit SSL security domain during membership operations. This system is an international encryption standard which is impossible to be broken.

Online shopping sites having helpline or customer care services and specifying full address and telephone details are preferred more today. Thus, you can receive detailed information about all the issues you have in mind and obtain healthier information about the reliability of the company that provides online shopping services. 



Your identity and credit card information you will send to us through the credit card mail-order method will be stored by our Company in accordance with the principle of confidentiality. In the transactions performed through the mail-order method, the period for objection varies depending on the reason of objection and may in no way exceed 540 days from the date of charging the transaction to the card. Provided that this period is not exceeded, card holders have an objection period of maximum 120 days from the expected delivery date in cases of objections concerning provision of products/services, from the date of the return delivery note in case of a return delivery note, and from the date of charging the transaction to the card in other types of objections. The information pertaining to you is stored for a period of 120 days, based on your right to objection. In case any amount other than the amount on the mail-order form confirmed by you, which you will send to us in return for the amount of the products you have ordered, is charged to your card, this does not pose a risk as you can naturally object to the bank and prevent the payment of that amount. 



Our Store may provide links to other sites within its website. Our Company does not bear any responsibility and liability for the privacy practices and contents of the sites accessible via these links. The ads published on the site of our Company are distributed to our users through our business partners engaged in advertising. The Privacy Policy Principles herein are for use solely by our Store, and they do not include any third party websites. 



In the limited cases specified below, our Company may disclose the users’ information to third parties, apart from the provisions of this “Privacy Policy”. These cases are limited to the following:

  1. For complying with the requirements introduced by the legal rules which are enacted by the competent legal authority and are in effect, such as Law, Decree Law, Regulation, etc.;
  2. For fulfilling and putting into effect the “Membership Contract” and other contracts concluded by our Store with the users;
  3. In case of a request for information about the users for the purpose of execution of an inquiry or investigation being duly conducted by a competent administrative or judicial authority;
  4. Where it is necessary to provide information to protect the rights, safety or security of users. 



Never write your credit card number or passwords in the e-mails you will send to the Customer Care Services of our Store regarding any of your orders. The information contained in e-mails may be visible to third parties. Our Company cannot guarantee in any way the security of the information transferred through your e-mails.



Our Company can obtain information about users who visit our Store and users’ use of the website, by using a technical communication file (Cookie). These technical communication files are small text tiles sent by a website to the user’s browser, to be stored in the main memory. Technical communication files facilitate the use of the Internet by storing status and preferences about a website.

A technical communication file helps obtain statistical information about how many people visited the website, for what purpose and how many times a person visited the site, and for how long they stayed on the site, and it also helps produce ads and contents dynamically from user pages designed specifically for users. A technical communication file is not designed to extract data or any other personal information from the main memory or your e-mails. Most of the browsers are designed to accept the technical communication files by default; however, users may change the settings such that the technical communication files are not disabled if they wish so or an alert is issued when a technical communication file is sent.

Our Company may amend or modify the provisions of this “Privacy Policy” at any time by publishing the new version on the site or sending the relevant electronic mail to the users. In case the provisions of the Privacy Policy are amended or modified, they come into effect on the date they are published.

For any questions and suggestions about our Privacy Policy, you can send an e-mail to You can reach our Company via the contact details below.


Address: Molla Fenari Mah. Vezirhan Cad. No:37-39 34440 Çemberlitaş İstanbul, Türkiye